Frequently Asked Questions
Where do you ship?
A: We offer shipping to the 50 U.S. States. We can easily take your entire order by phone, configure shipping and answer any questions that you may have. Most items are shipped UPS with tracking information and insurance to make sure your order experience is a positive one. Note that select items may drop ship direct from a warehouse. In this case those items may be shipped by another method other than UPS. College Hills Honda will select their choice of carrier for free shipping offers or items sent via "standard shipping". Parts on our web site that are marked as shipping included are for the Contiguous United States ONLY. Additional shipping is required for Alaska and Hawaii on those items.
these Genuine Honda Accessories?
A: Absolutely! All the items listed in our catalog are Genuine Honda Accessories, just like the ones your local dealer sells. They are backed by American Honda for 1 year from the purchase date. We do carry some aftermarket products as well however these products are marked (*Not a Honda Product) in the description. Note that exported products are void of their warranties.
are your accessories cheaper than my dealer?
A: Honda has a suggested retail price which we list in our descriptions. Each dealer has the right to set their own prices. We are proud to offer Internet customers wholesale direct prices delivered directly to your home or business to save you both time and money! We are an Authorized Honda Dealer and have been in business since 1991. We have offered online accessories to the entire U.S. since 1999.
Will I be charged tax?
A: Your order will only be taxed 6.5% if your items are shipped to an Ohio address. This is another way that you can save additional money if you are placing an order from out of state.
I have to order online?
A: No. We know that not everyone is comfortable with making purchases online. We offer phone ordering during regular business hours for your convenience and peace of mind. Simply call 1-855-299-7244 Mondays-Friday from 8:00a.m.- 6:00p.m. EST and Saturdays from 8:00a.m. - 2:00p.m. EST.
when I add something to my shopping cart does it show empty?
Internet Explorer: In your browser window's toolbar, select Tools
> Internet Options. In the Internet Options window, select the Privacy tab. Click
the Advanced button. In the Advanced Privacy Settings window, ensure that the check
boxes marked "Override automatic cookie handling" and "Always allow session cookies"
are checked. Click the OK button in this window, then the Apply button and the OK
button in the previous window.
Mozilla Firefox: In your browser window's toolbar, select Tools > Options. In the left bar of the Options window, click the Privacy icon. In the main window, expand Cookies. Ensure that the check box marked "Enable cookies" is checked. Whichever sub-setting you choose should be fine.
Opera: In your browser window's toolbar, select Tools > Preferences. In the left bar of the preferences window, select Privacy. Ensure that the check box marked "Enable cookies" is checked, and that either "Accept all cookies" or "Let me decide every time I receive one" is selected in the drop down box labeled "Normal cookies".
I get instructions and will I be able to install the parts myself?
A: Each individual has different mechanical abilities. Although many of the accessories do not need installation or have a few simple instructional steps, some of them may require technical knowledge. Instructions are listed on our site to help you decide whether or not installation can be done yourself, or if you may need some help. If you do not see installation instructions listed, please use our dealer contact page and we will be happy to send them to you via email. Also we are the first Honda web site to offer installation podcasts. These podcasts provide additional help if you choose to install items yourself. If you end up needing a professional to install your accessories, please contact your local Honda dealer for installation costs.
I order parts or accessories you do not have online?
A: Of course! We are a full service Honda Dealer and any parts or accessories you are in need of are available at the same great discount prices we have online. Simply call us at 1-855-299-7244 to inquire about a particular part or accessory. We will be happy to give you pricing and availability of any Honda parts from 1970 and up. You can also view the entire Honda Parts Catalog online to help you locate the exact part(s) you need.
When will my order ship?
A: Most orders leave our store within 1-2 business days. We have a large inventory to help ensure that we get your order out quickly and in the event we don't have your part our dealership is one of the first locations in the U.S. to have daily stock orders with Honda. If we don't have your part the day you order it, we can usually have it in the following day to ship out to you. In the event we do not have a part in-stock and it is not readily available, you will be notified via email. If you prefer not to wait on an item, you may cancel your order.
Q: How much will my order cost to ship and soon will I get it?
A: Cost is based on the weight, insured value, number of packages, and the end destination. Transit times are from 1-7 business days depending on the distance from our store in Wooster, Ohio. You will receive a tracking number direct from the carrier so you can follow your order once it is on its' way.
I return an item?
A: We would be happy offer a refund for 30 days from the invoice date. Click here for more information.
I buy owners/service manuals from you?
A: You can order them direct from Helm Inc. at www.helminc.com.
my private information kept secure online?
Still have questions? Please feel free to call us toll free at 1-855-299-7244 or email us.