Your Cart (0)
SUPPORT CENTER
Frequently Asked Questions
Browse answers by category, or search for your question.
General
Germain Honda of College Hills is an Authorized Honda Dealership located in Wooster, Ohio. We have been in business since 1992 and have offered online wholesale parts and accessories to the public since 1999. Many Honda Part websites hide or mask who they are so you really don't know if what you are buying is Genuine and who you are buying from can be trusted. We do not hide our identity and you can confirm that we are an actual dealer by looking us up with American Honda’s dealer locator at www.honda.com. Enjoy your shopping, knowing that you are getting a great deal from an actual Authorized Honda Dealer.
Absolutely! All the items listed in our catalog are Genuine Honda Accessories, just like the ones your local dealer sells. They are backed by American Honda for 1 year from the purchase date. Note that we do carry some aftermarket products as well. The manufacturer for all items can be found on each individual product page.
Honda has a suggested retail price and each dealer has the right to set their own prices. We are proud to offer Internet customers wholesale direct prices delivered directly to your home or business to save you both time and money! We are an Authorized Honda Dealer and have been in business since 1991. We have offered online accessories to the entire U.S. since 1999.
No - We know that not everyone is comfortable with making purchases online. We offer phone ordering during regular business hours for your convenience and peace of mind. Simply call 1-855-299-7244 Mondays-Friday from 8:00a.m.- 6:00p.m. EST and Saturdays from 8:00a.m. - 3:00p.m. EST.
Yes - We are a full service Honda Dealer and any parts or accessories you are in need of are available at the same great discount prices we have online. Simply call us or submit a support ticket with what you are looking for. We will then send you a quote for those items that you can pay for online.
Cost is based on the weight, dimensional size, insured value, number of packages, and the end destination. To obtain the shipping cost, simply add the items you wish to purchase to your shopping cart and use the shipping calculator.
All our prices are set up at bulk discount rates eliminating the need to look around for coupon codes. Any promotional discounts are posted directly to the products themselves. Save time, save frustration, save money!
There are multiple reasons why your card may be declined. If you continue to have trouble consider using a Paypal or Apple Pay account if you have one. Here are a few things to check if your credit card will not process.
Is your billing address correct? Make sure you use the address that is on your credit card billing statement.
Is your street name a number? Spell out the street name instead. Example: 123 Tenth St. instead of 123 10th St.
Are you over your credit limit?
Do you have a daily limit?
Are you trying to make a purchase from outside the United States? If so the transaction may automatically be declined.
Is the issuing bank in the United States? We do not accept International credit cards.
Have you tried multiple times to process your card? To prevent "bot" style transactions our system will automatically decline after a set number of attempts.
Online Orders
An automated email will be sent to you as soon as a shipping label is generated. You can also click on "order status" on the navigation bar at the top of the website. Please note that tracking numbers may not provide immediate information and/or indicate that the tracking number is invalid. Please allow time for your order to be scanned by the shipping carrier.
Typically your items will arrive within 2-9 days after placing an order. Note that there are occasions where a product must arrive to us via a Honda warehouse transfer. In these cases it may delay your order 2-5 days. We will notify you if an item is being transferred to us.
We offer shipping to the 50 U.S. States. Items ship via UPS or USPS with tracking information and insurance to make sure your order experience is a positive one. Parts on our web site that are marked as shipping included are for the Contiguous United States ONLY. Additional shipping is required for Alaska and Hawaii on those items. We do not ship to U.S. territories and do not ship internationally. Orders intended for export are not accepted. If you place an order addressed to an export company, your order will be automatically be cancelled.
Tracking numbers do not show a status or movement immediately after processing. You will be able to get more information about your package once it has entered the shipping stream and has been scanned by the carrier. This typically happens after the close of our business day. Note that carriers do not pick up from our location on weekends and holidays.
Inspect your shipment immediately upon receipt even if you don't have plans to use it right away. If the shipping carrier has damaged an item please notify us immediately. Do not attempt to start a claim with UPS or USPS as they will direct you to contact the shipper instead. If possible please take some photos as we will need those to expedite a claim. Keep the item just as you received it. Do not install the product and do not discard the box or packaging. Carriers will typically pick up the product from you once a claim is filed and we can make arrangements to get you a replacement.
If for some reason you need a copy of an old invoice, we keep digital records going back several years. Simply contact us and we can email you a copy.
To make either a return or exchange contact us within 30 days of receipt to obtain a return authorization number. Once an authorization number is issued, return your items within the next 14 days. Return requests past 30 days of receipt will be refused. A refund will be given for the purchase price of your items if they are returned in brand new condition, include all components, and are accompanied with the original red Honda label packaging. Note that your return will be refused if items are not returned in new condition. You are responsible for return shipping costs unless there is a shipping error on our part, the product arrives damaged, or it is mispackaged from the manufacturer. The original shipping charges on your order are not refundable unless it falls under those conditions. Shipping costs incurred from any refused shipments will be the responsibility of the consumer.
Inspect your product immediately upon receipt even if you don't have plans to use it right away. We will be happy to provide you support if your item is defective or missing components up to 30 days from the invoice date. Simply call or submit a ticket.
Installation
Most Honda accessories do not ship from the manufacturer with instructions. We do however offer PDF files on each product page that you can download for free.
Each individual has different mechanical abilities. Although many accessories have a few simple instructional steps, others may require technical knowledge. Instructions are listed on our site to help you decide whether or not installation can be done yourself, or if you may need some help. Also we are the first Honda accessory website to offer instructional videos. These videos provide additional help if you choose to install items yourself. If you end up needing a professional to install your accessories, please contact your local Honda dealer for installation costs.
This is a common problem, but the good news is most of the time you do indeed have all the hardware. Here are a couple of very important tips.
Do not throw the box or packing materials away! Hardware is stuffed in all sorts of locations and we have had many customers throw hardware away. Go through everything in extreme detail.
What you think you are missing might not be missing at all. Often times hardware is reused that is already present on the vehicle. Don't assume a screw or bolt you take off during installation is not to be reused and put back on the vehicle.
Some hardware components are very tiny. Before installing your product put these tiny pieces in a bowl to avoid losing them.
When in doubt read the instructions. Instructions can be found on the product pages you ordered from. Page 1 of the instructions will provide you a parts list of the hardware that should be included with your product.
If all else fails simply give us a call or submit a support ticket.
Still have a question?
Our team is available Mon–Fri 8am–6pm and Sat 8am–3pm EST.
