Shipping and Return Policy

Returns & Exchanges

30 Day Return Policy

To make either a return or exchange contact us within 30 days of receipt to obtain a return authorization number. Once an authorization number is issued, return your items within the next 14 days. Return requests past 30 days of receipt will be refused. A refund will be given for the purchase price of your items if they are returned in brand new condition, include all components, and are accompanied with the original red Honda label packaging. Note that your return will be refused if items are not returned in new condition. You are responsible for return shipping costs unless there is a shipping error on our part, the product arrives damaged, or it is mispackaged from the manufacturer. The original shipping charges on your order are not refundable unless it falls under those conditions. Shipping costs incurred from any refused shipments will be the responsibility of the consumer.

- All electrical parts, fluids, and tools are NOT returnable.
- Items that are used, test fitted, previously installed, or not in completely new condition are NOT returnable.
- If you placed an order for a part using our online quoting tool (parts not listed in our store), those returned parts will be accessed a 20% restocking fee.

Prepare Your Return - IMPORTANT!

Items are to be in brand new, unused condition and sent back in their original packaging. Items that are not sent back in the original Honda packaging will be rejected.

*DO NOT cross out or remove red Honda Part Number Labels. These labels must be visible and intact.
*DO NOT write directly on the packaging. Write on a piece of paper and tape it to the box instead.
*DO NOT discard the original box and packaging. Items must be shipped back in the original Honda boxes in order to receive credit.
*DO include all hardware. Any applicable hardware must be unopened and accompany your return.
*DO make sure that all protective packing is in place and that all items are properly protected for transit.
*DO insure your returned items. We cannot refund for items that are damaged or lost during transit.
*DO include a copy of your receipt. This will identify who we need to provide a refund to.

Ship Your Return To
Germain Honda of College Hills
4600 Cleveland Rd.
Wooster, OH 44691

You may return your items using any carrier you like. Visit your local post office or find a UPS location here.

Any other questions call 1-855-299-7244.

Exchanges

Unless a reason for the exchange is due to a shipping error on our part, you will be responsible for shipping costs for the return and the replacement item.

Product Damage or Missing Components

Inspect your items immediately upon receipt. Notify us as soon as possible but no more than 14 days after receiving your items to report any damage or missing components.

Germain Honda of College Hills is not responsible for damage done to parts or vehicles during or after installation. To help avoid potential issues please make sure the parts you are ordering pertain to your vehicle and that you follow installation instructions carefully. Do not attempt installations that are beyond your skill level. Consider have parts installed by a trained Honda technician.

Shipping and Handling

Items will ship either by UPS or USPS. Shipping charges are based on the size, weight, value, number of boxes, and shipping zone. Note that we only offer shipping to the 50 states. We do not ship to U.S. territories and do not ship internationally. Our products are not intended for export. If you place an order addressed to an export company, your order will be automatically be cancelled.

Any items listed and priced to include oversized shipping charges are only valid for the 48 states. If you live in Alaska or Hawaii please contact us for shipping charges to your location.

You can expect your order to arrive in 1-7 working days after it is shipped, depending on the distance from our store. You will receive an automated tracking email as soon as a label is generated. Products that are on backorder or transferred in from Honda warehouses may delay your shipment. Should you place an order on items not in-stock, the parts will ship as soon as they become available.