Shipping and Return Policy
Shipping and Handling
Please have your shipping information and credit card ready at time of ordering.
Items ship either by UPS or USPS. Shipping and Handling charges are based on the size, weight, and number of packages for your order and the distance from our zip code of 44691.
Any items listed and priced to include oversized shipping charges are only valid for the 48 states. If you live in Alaska or Hawaii please contact us for shipping charges to your location.
You can expect your order from 1-7 working days after it is shipped, depending on the distance from our store. After you place your order most items ship out from our location in 1-2 business days. Products that are on backorder or transferred in from Honda warehouses may delay your shipment. Should you place an order on items not in-stock, the parts will ship as soon as they become available.
Return & Exchange Policies & Guidelines
A refund will be given for the purchase price of your items if they are returned in brand new condition following our recommended guidelines listed below. Note that a 20% restocking fee may be applied to your return, or in extreme circumstances be refused altogether if items are not returned in satisfactory condition. You are responsible for return shipping costs unless there is a shipping error on our part, the product arrives damaged, or it is mispackaged from the manufacturer. The original shipping charges on your order are not refundable unless it falls under those same conditions. Shipping costs incurred from any refused shipments will be the responsibility of the consumer.
- Any and all electrical parts, fluids and tools are NOT returnable for any reason.
- Items that are used, test fitted, previously installed or not in completely new condition may not be returned.
Unless a reason for the exchange is due to a shipping error on our part, you will be responsible for shipping costs for the return and the replacement item.
Product Damage or Missing Components
Inspect your items for damage or is missing components immediately upon receipt. Notify us as soon as possible but no more than 30 days after receiving your items. We cannot provide assistance if damage or missing components are not reported within 30 days.
Germain Honda of College Hills is not responsible for damage done to parts or vehicles during or after installation. To help avoid potential issues please make sure the parts you are ordering pertain to your vehicle and that you follow installation instructions carefully. Do not attempt installations that are beyond your skill level. Have those items installed by a trained Honda technician.
Prepare Your Return - IMPORTANT!
Items are to be in brand new, unused condition and sent back in their original packaging. Items that are not sent back in the original Honda packaging will be rejected.
*DO NOT cross out or remove red Honda Part Number Labels. These labels must be visible and intact.
*DO NOT write directly on the packaging. Write on a piece of paper and tape it to the box instead.
*DO NOT discard the original box and packaging. Items must be shipped back in the original Honda boxes in order to receive credit.
*DO include all hardware. Any applicable hardware must be unopened and accompany your return.
*DO make sure that all protective packing is in place and that all items are properly protected for transit.
*DO insure your returned items. We cannot refund for items that are damaged or lost during transit.
*DO include a copy of your receipt. This will identify who we need to provide a refund to.
Ship Your Return To
Germain Honda of College Hills
4600 Cleveland Rd.
Wooster, OH 44691
You may return your items using any carrier you like. Visit your local post office or find a UPS location here.
Any other questions call 1-855-299-7244.