Return & Exchange Policies & Guidelines

Return Authorization Number

To make either a return or exchange please call us toll free at 1-888-244-6632 to obtain a return authorization number. Once an authorization number is issued you may return the approved items within 30 days of the original invoice date. Returns past 30 days will be refused.

All returns require a RETURN AUTHORIZATION NUMBER. This return number helps us identify your package and the reason for the return when it arrives back to our store. DO NOT submit a return without one as your return will not be processed.

Exchanges

Exchanges for similar products or items of similar value will not be accessed any restocking fees. Unless a shipping error on our part is the reason for the exchange, you will be responsible for shipping costs both ways.

Returns

A credit will be given for the purchase price of your item(s) less a 20% restocking fee. Shipping charges are not refundable unless we make an error in your shipment or if the item arrives damaged or mispackaged from the manufacturer. Once the carrier has taken a package into their possession they will not refund those charges. Shipping costs incurred from any refused shipments will be the responsibility of the consumer.

- Any and all electrical parts, fluids and tools are NOT returnable for any reason.
- Items that are used, previously installed or not in completely new condition may not be returned.

Prepare Your Return

Items are to be in brand new, unused condition and sent back in the original packaging with visible part number stickers still on the boxes. All hardware and packaging must be intact.

Please make sure that all protective packing is in place and that all items are secured in their boxes. It may be necessary to add packing to a return shipment as packing that may have been sufficient to ship your item once won’t hold up on a return shipment.

Please insure your returned items for their full value. We cannot refund for items damaged in transit to us. If any items are damaged during transit you will need to obtain a refund from the shipping carrier.

Complete and enclose a return form with your packages and print a return label.

You may return your items using any carrier you like. Visit your local post office or find a UPS location here.

If your order has damage or is missing components, please notify us by phone within 48 hours. Report any visible damage to the carrier and inspect the package contents.

College Hills Honda is not responsible for damage done to parts or vehicles during or after installation. To help avoid potential issues please make sure the parts you are ordering pertain to your vehicle and that you follow printed instructions carefully.

If you are from Canada please be aware that U.S. models may differentiate from Canadian trim levels. Being that we do not have access to a Canadian parts catalog we are not responsible for parts ordered that do not apply or fit your vehicle.

Any other questions call 1-888-244-6632.