Frequently
Asked Questions
Q: Where do you ship?
A: We offer shipping to the 50 U.S. States,
Puerto Rico and Canada only. Please note that
our store software does not configure shipping rates to Alaska, Hawaii and
Canada. We request that if you want to place an order from these locations
that you call us via our toll free number at 888-244-6632. We can easily
take your entire order by phone, configure shipping and answer any questions
that you may have. All items are shipped UPS with tracking information
and insurance to make sure your order experience is a positive one. Parts on
our web site that are marked as shipping included are for
the Contiguous United States ONLY. Additional shipping is required for
Alaska, Hawaii, Puerto Rico, and Canada.
Q: Are these Genuine Honda Accessories?
A: Absolutely! All the items listed in our catalog are
Genuine Honda Accessories, just like the ones your local dealer sells. They are
backed by American Honda for 1 year from the purchase date. We do carry a few
aftermarket products as well. These aftermarket products are usually indicated in the item's
description and marked (*Not a Honda Product).
Q: Why are your accessories cheaper than my dealer?
A: Honda has a suggested retail price which we list in our
descriptions. Each dealer has the right to set their own prices. We are proud
to offer Internet customers wholesale direct prices delivered directly to your home or
business to save you both time and money! We are an Authorized Honda Dealer and have
been in business since 1991. We have offered online accessories to the entire U.S.
since 1999.
Q: Will I be charged tax?
A: Your order will only be taxed 6.25% if your items are
shipped to an Ohio address. This is another way that you can save additional
money if you are placing an order from out of state.
Q: Do I have to order online?
A: No. We know that not everyone is comfortable with making
purchases online. We offer phone ordering during regular business hours for your
convenience and peace of mind. Simply call 1-888-244-6632 Mondays & Thursdays
from 8:00a.m.- 8:00p.m. EST, Tuesdays, Wednesdays & Fridays 8:00a.m. - 6:00p.m. EST,
and Saturdays from 9:00a.m. - 2:00p.m. EST.
Q:
Why when I add something to my shopping cart does it show empty?
A: Most shopping carts including ours use cookies to
keep track of which items you add to your cart. If you have this feature
disabled or have your browser blocking cookies you will not be able to use
our shopping system. To enable cookies please follow the directions below.
Internet Explorer: In your
browser window's toolbar, select Tools > Internet Options. In the Internet
Options window, select the Privacy tab. Click the Advanced button. In the
Advanced Privacy Settings window, ensure that the check boxes marked
"Override automatic cookie handling" and "Always allow session cookies"
are checked. Click the OK button in this window, then the Apply button and
the OK button in the previous window.
Mozilla Firefox: In your browser window's toolbar, select Tools >
Options. In the left bar of the Options window, click the Privacy icon. In
the main window, expand Cookies. Ensure that the check box marked "Enable
cookies" is checked. Whichever sub-setting you choose should be fine.
Opera: In your browser window's toolbar, select Tools >
Preferences. In the left bar of the preferences window, select Privacy.
Ensure that the check box marked "Enable cookies" is checked, and that
either "Accept all cookies" or "Let me decide every time I receive one" is
selected in the drop down box labeled "Normal cookies".
Q: Do I get instructions and will I be able to install the parts myself?
A: Each individual has different mechanical abilities.
Although many of the accessories do not need installation or have a few
simple instructional steps, some of them may require technical knowledge.
Instructions are listed on our site to help you decide whether or not
installation can be done yourself, or if you may need some help. If you do
not see installation instructions listed, please use our
dealer contact page and we will
be happy to send them to
you via email. Also we are the first Honda web site to offer
installation podcasts. These podcasts provide additional help if you
choose to install items yourself. If you end up needing a professional to
install your accessories, please contact your local Honda dealer for
installation costs.
Q: Can I order parts or accessories you do not have online?
A: Of course! We are a full service Honda
Dealer and any parts or accessories you are in need of are
available at the same great discount prices we have online. Simply call us
at 1-888-244-6632 to inquire about a particular part or accessory. We will be happy
to give you pricing and availability of any Honda parts from 1970 and up.
You can also view the entire Honda Parts Catalog online to help you locate the exact part(s) you
need.
Q: When will my order ship?
A: Most orders leave our store within 1-2 business days.
We have a large inventory to help ensure that we get your order out quickly
and in the event we don't have your part our dealership is one of the first
locations in the U.S. to have daily stock orders with Honda. If we don't
have your part the day you order it, we can usually have it in the following
day to ship out to you. In the event we do not have a part in-stock and it
is not readily available, you will be notified via email. If you prefer not to wait on an item, you may cancel your order.
Q: How is my order shipped and how soon will I get it?
A: Orders are shipped via UPS Ground except for Hawaii and Alaska.
The cost is based on the weight, insured value, number of packages, and the
end destination. Transit times are from 1-7 business days depending on the distance from our store in
Wooster, Ohio. You will receive a tracking number direct from the carrier so you can follow your order once it is on its' way. You can also
track your package direct from our web site with your order number
here.
Q: Will your items fit my Canadian vehicle?
A: Be aware that U.S. models may differentiate
from Canadian trim levels. Being that we do not have access to a
Canadian parts catalog we are not responsible for parts ordered that
do not apply or fit your vehicle.
Q: Can I return an item?
A: We would be happy offer a refund for 30 days from the invoice
date. Click here for more information.
Q: Can I buy owners/service manuals from you?
A: You can order them direct from Helm Inc. at www.helminc.com.
Q:
What are your terms of sale?
A: Terms & Conditions.
Q: Is my private information kept secure online?
A: Definitely! We know the importance of your privacy
because we shop online too. We
will never supply or sell your information to a 3rd party. The information
you supply us is for the strict use of completing your purchase only and all
of your online details are submitted through secure 128bit encryption. For more see our privacy policy
and information on our secure server.
Still have questions?
Please feel free to call us toll free at 1-888-244-6632 or
email us. |
